Returns
Return requests must be raised within 48 hours (2 days) of delivery.
Returns are accepted only in case of damaged or defective products.
Mandatory requirement for damage claims
- A clear unboxing video must be recorded while opening the parcel.
- The video should show the sealed package being opened.
- Claims without an unboxing video will not be accepted.
Returns are not accepted for
- Size issues
- Quality dissatisfaction
- Sale or discounted products
- Items worn, washed, or damaged by the customer after delivery (delivery damage or defects reported within 48 hours with an unboxing video are covered)
- Custom-sized or made-to-order products
- Requests raised after 48 hours of delivery
To request a valid return (damage or defect only), email us at support@copcultural.com with your Order ID, issue details, and unboxing video.
Refunds
- Once the returned item is received and inspected, you will be notified via email.
- Approved refunds will be processed within 5–7 business days to the original payment method.
- If the product does not meet return conditions, it will be shipped back to the customer, and no refund will be issued.
Questions? Visit our contact page.